Payments / Returns Policy
We accept the following payment methods via our secure payment gateway. All of our Credit Card services are provided by Westpac Bank which is encrypted so your credit card information remains safe.
You are also welcome to phone us and complete payment over the phone. Our contact details can be found on our contact us page or at the bottom of our page.
We accept the following credit cards through our encrypted payment gateway:
- American Express
- Diners Club
For direct deposit orders, our banking details are available upon checkout. They will be displayed on screen, as well as within the order confirmation email which is sent to your supplied email address. If you do not receive an email, please check your junk / spam folder. Ensure you supply your surname and invoice number within your bank transaction.
If you missed the bank details, you can find them below:
Branch: North Lakes QLD
Account Name: MW Enterprises Pty Ltd
Account Number: 286797
Upon completion of your bank transfer, please email us - firstname.lastname@example.org to let us know you have transferred payment into our nominated bank account. Your order is not dispatched until your payment clears within our bank account. In order to quickly identify your payment please use your surname and invoice number to identify your payment.
Please allow up to TWO WORKING DAYS for payment to clear into our account. You will be notifed by email once your payment has cleared and your order has been shipped.
We accept PayPal if you wish to use this as a payment method. You don't have to sign up to PayPal, but it is highly recommended.
We accept AfterPay as an alternative payment method to Credit Card and PayPal. With AfterPay, you can shop now, receive your items and pay off your purchase over four equal fortnightly payments!New users to AfterPay are required to pay the first payment immediately and all further payments are deducted from your nominated card or account. All subsequent purchases commence payment a fortnight after your purchase with us. There are no hidden charges, we cover the fees, so you only pay for the item you purchase!
AfterPay is an Australian company listed on the Australian Stock Exchange, so purchase with confidence!
For more information visit www.afterpay.com.au
*SPECIAL NOTE for ALL AfterPay Orders*
If an AfterPay order is cancelled or returned to us, this will incur a 6% restocking/processing fee for any orders returned to us for Change of Mind. This applies to ALL orders regardless if they have been shipped or not. Celebrating Events In Style pays all fees to our payment providers at the time of your purchase, and unfortunately they do not pass on any credits when a refund is processed, so we are forced to pass that cost onto the consumer.
We accept Australia Post money orders - these must be made payable to "MW Enterprises Pty Ltd"
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.*some exclusions apply
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage.
You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Celebrating Events In Style will not be responsible or parcels lost or damaged in transit if you choose not to insure.
*confectionery/food based and/or customised products are not available for return, due to Health and Safety reasons for confectionery/food based products. In the event that the customised products have a spelling error and that was our error, we will replace these items for you.
As per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind.
All returns must be returned in the condition that they were received i.e. all packaged & unused. However, this does not apply to food products as these cannot be returned once purchased unless there is a fault with the product. This is to ensure the health & safety of all our customers.
The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself. If you would like to return your item/s, please email firstname.lastname@example.org with the reason for the return and wait for further instructions on how to return your item/s to us.