Frequently Asked Questions (FAQ's)
1) What are your shipping rates?
Answer: We offer a Flat Rate Postage Cost depending on the service you require (Regular or Express Post) Australia Wide. All orders over $100.00 is FREE SHIPPING in Australia. For more details please see our Delivery Policy
2) What are your accepted payment methods?
Answer: We accept Direct Deposit, PayPal, Visa, MasterCard, American Express, Diners Club and AfterPay & ZipPay.
3) Do you offer 30 Day Credit Accounts to regular customers?
Answer: At this stage, we DO NOT offer 30 Day Credit Accounts for regular customers.
4) I have a deadline that I require my item/s, can you ship via Express Post?
Answer: Absolutely! This is subject to some items not being suitable to ship via Express Post. PLEASE NOTE: Express Postage is an extra charge. If you require something urgently, please contact us ASAP via email, to see if this will be possible. email@example.com
5) Do you offer a pick up service?
Answer: At this stage we only offer a Pick Up service for Edible Images if you are in the local area (North Lakes QLD). For all other items, having warehouses located around Australia, we don't generally carry stock at our North Lakes location.
6) Do you offer Wholesale Pricing?
Answer: At this stage, we only offer retail pricing. This however may change in the future. To be notified when this will happen or to express interest, please email us at firstname.lastname@example.org
7) Why are your prices different on eBay to your online store?
Answer: Generally our pricing is the same on both our Website and eBay. From time to time, we may have a promotional offer running on either site, which could effect pricing.
The following questions relate to products.
8) What does "Requires Heat Sealing" mean?
Answer: This means that a "Heat Sealer" is required to seal the balloon valve. Alternatively you can use a Hair Straightener, purchase a Heat Sealer from us, or see a Florist to do this successfully for you.
9) What balloon sizes are suitable for Helium filling?
Answer: Latex Balloons - 25cm upwards. And Foil Balloons from 45cm upwards